Training example
Training example: evidence-based case assessment
This is a fictional training example with invented dates, amounts and evidence IDs. It is not legal advice and does not describe a real client.
1Case summary
Issue:EUR 4,800 order: delivered goods appear to use a different material and omit a promised component.
Desired outcome:Requested outcome: EUR 1,600 partial refund or replacement of the non-conforming items.
Current status:Marketplace dispute opened on 10 February 2026; supplier contests the specification.
2Preliminary assessment
The strongest point is the written specification in E01 combined with the supplier confirmation in E02. Photos in E05 support a visible mismatch but do not by themselves prove material composition. Preserve the final agreed specification and obtain objective material evidence if composition remains disputed.
3Key facts and timeline
- 8 January 2026 — E01: written order specifies full-grain leather and a removable support insert.
- 12 January 2026 — E02: supplier message confirms the specified material before final payment.
- 4 February 2026 — E04/E05: delivery list and dated photos indicate the support insert is absent and the surface differs from the agreed description.
4Evidence matrix
| Claim | Supporting materials | Supplier position | Risk |
|---|---|---|---|
| Wrong material | E01 order specification; E02 supplier confirmation; E05 dated photos | Supplier says the wording was only a general product description | Photos support appearance, not composition; independent testing may be needed |
| Missing component | E01 final specification; E04 delivery list; E05 unpacking photos | Supplier says the component was optional | Confirm E01 is the final agreed version and preserve the acceptance message |
5Recommended strategy
- Export E01 and E02 in their original form and record the platform timestamps.
- Create a one-page chronology linking each allegation to E01–E05 instead of submitting an unsorted archive.
- Ask the supplier to answer the material and missing-component points separately in writing.
- If material composition remains disputed, obtain proportionate independent technical evidence before making a categorical claim.
Claim → Specific evidence → Counter-position → Risk → Next action
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