A problem with your purchase?
Goods not shipped, defective items or a seller failing to meet the terms? Describe the situation so we can help organize evidence and identify next steps.
Submit a free applicationWhat happened?
A dispute is already open
The supplier refuses to resolve the problem or the marketplace rejected the claim.
Goods were not delivered
The shipment is delayed, cancelled or the supplier has stopped responding.
Quality or specification problem
The goods are defective, incomplete or different from the order.
The supplier refuses a refund
The problem is documented, but the supplier delays resolution or offers unacceptable terms.
Understand the evidence you need and what to do next
We review key facts and evidence, identify strengths and gaps, and suggest possible next steps. You receive a written assessment; correspondence with the supplier on your behalf is not included.
Concise position assessment
The main facts and the strengths and weaknesses of your position.
Missing evidence
What should be found or clarified before continuing the dispute.
Recommended actions
A practical next-step checklist without any outcome guarantee.
One clarification round
One short round of questions after the initial assessment.
Who is responsible for the review
ChinaTradeResolve is an independent project operating from Serbia. It helps connect order terms, payment records, supplier messages and dispute evidence into one clear picture. Automated tools may organise materials, but important case conclusions require human review.
Service operator and data controller: Eduard Tsagolov (Эдуард Цаголов).
- Эдуард Цаголов
- chinatraderesolve.support@gmail.com
- Monday–Friday, 09:00–17:00 Belgrade time (CET/CEST). Initial response within 2 business days.
- The project grew from practical experience organising a large body of messages, payment records and evidence in a dispute with a Chinese supplier. It is not a law firm and does not claim professional legal qualifications.
| Issue | Evidence | Risk |
|---|---|---|
| Material differs from written specification | E01 order · E02 supplier confirmation · E05 photos | Composition still needs objective proof |
| Promised component appears missing | E01 specification · E04 delivery list · E05 photos | Confirm that E01 was the final agreed version |
Swipe the table sideways to see all columns.
Submit an application for a preliminary materials assessment
Start with the essentials. Required fields are marked by the browser; everything labelled optional can be left blank. Documents are uploaded only after submission through the private case page.
Free application saved
The application has been saved and automatically screened. Keep the case reference below.
Without this link you cannot reopen the case or documents. Do not share it with anyone else.
Email notifications about new messages are sent to your inbox. If the email does not appear, check your Spam folder.
Voluntary project support
If the project was useful, you may support its development. This is separate from case review and never affects acceptance, priority or outcome.
Start with the guide that matches your situation
Short guides explain what evidence to preserve and how to build a chronology before submitting an application.
Evidence for an Alibaba dispute
What to preserve from the order, messages, payment and proof of the problem.
Open guide →The supplier did not ship
How to distinguish real dispatch from a created label and avoid missing deadlines.
Open guide →Defects or wrong specification
How to connect photographs, measurements and defects to the written order terms.
Open guide →Chinese supplier won't refund me: evidence and next steps
Supplier in China refuses a refund? Check payment and order evidence, a written refund promise, open platform or bank deadlines, and practical next steps.
Open guide →Alibaba closed the dispute without a refund: what to review
A structured checklist for reviewing an Alibaba dispute decision, missed evidence, deadlines and possible next escalation routes.
Open guide →Important questions
Do you guarantee a refund?
No. The outcome depends on the evidence, contract, payment method, marketplace rules and the supplier’s response.
Do you work only with Alibaba disputes?
No. Cases may involve Alibaba, AliExpress, Made-in-China or direct supplier contracts.
Are you a law firm?
No. ChinaTradeResolve is not a law firm. It helps organise evidence and next steps; a draft claim or message may be prepared only when that is separately agreed for the specific case.
How is AI used?
The public assistant gives general process and evidence guidance. AI may also help organise and compare materials, but important conclusions and outgoing documents require human review.
Who can see my materials?
Documents can be uploaded only through the private case link. Access is limited to the agreed review; files are not sent to a supplier, marketplace or other third party without an action agreed with you.
Free help for buyers before purchasing from China and when supplier problems arise.
Review, issue or suggestion · chinatraderesolve.support@gmail.com