ChinaTradeResolve
Practical guides for supplier disputes
Clear checklists for buyers dealing with non-delivery, quality problems, wrong specifications or an Alibaba refund dispute.
What evidence is needed for an Alibaba dispute?
Alibaba dispute evidence checklist covering order terms, messages, payment records, inspection files, defects and a clear refund request.
Read guide →Chinese supplier did not ship a paid order: what to do
Evidence and deadline checklist when a Chinese supplier has not shipped, falsely marked an order as shipped or missed the agreed dispatch date.
Read guide →Defective goods from China: how to prove a quality dispute
How to document defective goods, poor workmanship and wrong specifications by comparing the agreed standard with objective evidence.
Read guide →How to organize evidence for a Chinese supplier dispute
A practical folder, filename, chronology and evidence-index method for an Alibaba or Chinese-supplier dispute.
Read guide →Chinese supplier refuses to refund: what to do next
A practical evidence and escalation checklist when a Chinese supplier or Alibaba seller refuses to return a deposit or payment.
Read guide →Chinese supplier disappeared after payment: evidence and first steps
What to preserve and check when a Chinese supplier stops replying after a deposit or full payment.
Read guide →Damaged or missing goods from China: how to document a claim
Evidence checklist for damaged cartons, broken goods, missing units, short shipment or incomplete delivery from a Chinese supplier.
Read guide →Supplier sent the wrong material, size or colour: how to prove it
How to compare the approved specification, sample and delivered goods when material, dimensions, colour or model do not match.
Read guide →Alibaba closed the dispute without a refund: what to review
A structured checklist for reviewing an Alibaba dispute decision, missed evidence, deadlines and possible next escalation routes.
Read guide →Wrong or invalid certificate from a Chinese supplier: what to check
Evidence checklist when a certificate is missing, unrelated to the goods, unverifiable, expired or unsuitable for the destination market.
Read guide →Goods from China are stuck at customs: supplier-dispute checklist
How to organize evidence when Chinese goods are delayed or rejected by customs because of invoices, classification, certificates or markings.
Read guide →Order from China not delivered: tracking and evidence checklist
What to collect when tracking is invalid, frozen, delivered to the wrong place or shows delivery that you did not receive.
Read guide →Educational information only; platform rules and deadlines can change.
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