Order from China not delivered: tracking and evidence checklist
Non-delivery after dispatch is different from non-shipment. Build a carrier-level timeline and identify the route, consignee, delivery scan and any exception or proof-of-delivery document.
Updated 24 July 2026
Quick answer
Preserve the agreed destination, carrier record, tracking history, delivery evidence, communications and the point at which the shipment stopped or was misdelivered.
Capture the tracking history
Save the carrier name, full tracking number and dated scan history rather than only the latest status.
Verify the number on the carrier's official system and record any mismatch in destination, weight or service.
Request proof of delivery
Ask for the delivery address, recipient name, signature, photograph, GPS or local carrier record where available.
A generic 'delivered' status may not show that the correct consignee received the goods.
Trace handovers
Identify freight forwarders, consolidators, customs brokers and last-mile carriers, including every replacement tracking number.
Record when risk and responsibility passed under the contract and Incoterm.
Notify the right parties
Send timely written notice to the seller, platform, carrier, insurer and payment provider where applicable.
Keep claim reference numbers and do not discard packaging or delivery documents for partial shipments.
Common mistakes
- Using a tracking screenshot without the carrier name
- Waiting until the carrier claim period expires
- Confusing a warehouse delivery with delivery to the buyer
- Failing to record replacement tracking numbers
Frequently asked questions
What if tracking says delivered but nothing arrived?
Request detailed proof of delivery and compare the address, recipient, weight and local carrier record with the order.
Is the seller always responsible for lost transit?
Not always. Contract terms, Incoterms, insurance and the point of loss matter.
What if the tracking number is fake?
Document the official carrier response, inconsistencies and supplier messages. Avoid conclusions beyond the evidence.
Describe the situation and identify the documents you already have. Do not put confidential documents in the public chat.
Open the application formThis guide explains evidence organization and practical next steps. It does not predict an outcome or replace legal advice.
Educational information, not legal advice. Check current platform rules and deadlines.